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INTRODUCE AI-BASED SYSTEM TO ROBUST GRIEVANCE MANAGEMENT SYSTEM, AMAN ARORA ASKS OFFICIALS


Chandigarh: In a bid to further improve the grievance redressal in the state, Punjab Governance Reforms and Removal of Grievances Minister Mr. Aman Arora directed the department authorities to introduce Artificial Intelligence (AI) based system to ensure meticulous monitoring and expeditious clearance of the grievances received on PGRS portal as it would reduce human intervention, save time and bring far more transparency in disposal of complaints.

Chairing a review meeting of the department here at his office, Mr. Aman Arora asked the Principal Secretary Governance Reforms and Public Grievances Mr. Tejveer Singh to ensure regular monitoring of pendency of grievances at State and District Level. He also reviewed the employee wise grievances pendency and directed to convene a review meeting of the departments with highest pendency.

Emphasizing on the need to fix a timeline to clear all pendency, he categorically said that Chief Minister S. Bhagwant Mann led Punjab Government came to power to overhaul the system and people should not face any hardship in availing facilities being provided by the state government. Laxity in service delivery will not be tolerated, he reiterated.

Mr. Tejveer Singh apprised the Cabinet Minister that a team is in progress to introduce the Artificial Intelligence based system to monitor and get inferences from the grievances. He also briefed regarding the steps being taken by the Governance Reforms department to clear the pendency.

He also reviewed the pendency of the grievances received on PGRS through CPGRAMS. The meeting was also attended by other officials of the department.

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