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Of total 10440 complaints received on cVigil Mobile App, 7408 resolved in 100 minutes: CEO Dr Raju

CHANDIGARH, (Gurpreet) Chief Electoral Officer (CEO) Punjab Dr S Karuna Raju on Thursday, informed that they have received a total of 10440 complaints on cVigil app since Model Code of Conduct came into the force, of which, 7408 complaints have been resolved in less than 100 minutes. Our teams have handled these complaints in average handling time of 49 minutes 39 seconds and accuracy rates in 92 percent, he added.

Apart from this, Dr Raju said that ECI has received 498 complaints of which 448 have been disposed-off, while 50 are under process. Similarly, 300 complaints have been received on National Grievances Redressal Portal (NGRS) of which 278 were disposed-off, while, 22 are under process, he added.

He said that 2193 complaints received through call centre of which 2053 have been resolved, while, one was defaulted and 139 are under process.

Similarly, 2130 complaints have been received through other sources of which 2119 were resolved, while 11 are under process.

Meanwhile, any citizen can lodge a complaint through the Mobile App cVIGIL, which provides time-stamped, evidence-based proof of the Model Code of Conduct / Expenditure Violation, having live photo/video with auto location data. Flying Squads then investigate the matter and the Returning Officer takes the decision within 100 minutes.